Refund Policy

1. Overview

Phishsight is a digital content service that provides immediate access to our phishing investigation and forensics platform upon subscription activation. All payments for Phishsight subscriptions are processed by Paddle.com, who acts as the Merchant of Record for these transactions.

By purchasing a subscription to Phishsight, you consent to immediate performance of the service and acknowledge that you will lose your right of withdrawal once access to the digital content has begun.

2. Subscription Payments and Refunds

Phishsight subscriptions (Starter, Professional, and Enterprise plans) are billed on a recurring basis and automatically renew until cancelled.

14-Day Refund Window: If you are not satisfied with your subscription, you may request a full refund within 14 days of your initial purchase or renewal date. Refund requests made within this 14-day period will be processed by Paddle, our Merchant of Record.

After the 14-day refund window has passed, no refunds will be issued for unused subscription periods. When you cancel your subscription, you will retain access to the service until the end of your current billing period.

3. Cancellation Policy

You may cancel your Phishsight subscription at any time. To avoid being charged for the next billing period, you must cancel your subscription at least 48 hours before the end of your current billing period.

Upon cancellation:

• Your subscription will remain active until the end of the current billing period
• You will not be charged for subsequent billing periods
• No refund will be provided for the remaining time in your current billing period
• Your data will be retained according to our data retention policy

4. Free Trials

If you sign up for a free trial of Phishsight, you must cancel before the trial period ends to avoid being charged. If you do not cancel before the trial expires, your payment method will be charged for the subscription, and the standard refund policy (no refunds on unused periods) will apply.

5. Requesting a Refund

Since Paddle is the Merchant of Record for all Phishsight transactions, refund requests must be submitted to Paddle directly. To request a refund:

6. Sales Tax Refunds

If you have been charged sales tax (VAT, GST, or similar) on your purchase and are registered for sales tax in your country of purchase, you may be entitled to a refund of the sales tax amount if permitted by applicable law.

To be eligible for a sales tax refund:

• You must contact Paddle within 60 days of completing the purchase
• You must provide a valid sales tax registration code for your country
• Requests received after 60 days will not be processed

7. Billing Errors

If you believe you have been charged in error (such as duplicate charges or incorrect amounts), please contact Paddle support immediately. Paddle will investigate and correct any billing errors.

8. Paddle's Terms

All purchases of Phishsight subscriptions are subject to Paddle's terms and conditions. For complete details on Paddle's refund and cancellation policies, please refer to:

9. Contact Us

If you have questions about this Refund Policy or need assistance with your subscription, you can contact us:

For payment-related inquiries and refund requests, please contact Paddle directly through their support channels.

10. Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our practices or Paddle's terms. Changes will be posted on this page with an updated revision date. Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.